We take support seriously, making sure you can quickly get the expert help you need. Many of our products come with 24/7 support and upgrades. For those that don’t, you can simply choose the level of support your business needs.
Depending on the package you choose, you’ll get access to engineers directly for one-to-one support by email or telephone. Or, simply access our comprehensive, searchable, web-based support knowledgebase.
Our support is proactive. This means you’ll hear about the latest product news and general information on security threats and protection strategies. You’ll get help when installing, configuring and upgrading our products and resolving any technical issues. And, we don’t place limits on how much help you can get. Raise as many support incidents as you need to—if you’ve got a problem we want to fix it.
Whether you need occasional advice, full-time help, or middle-of-the-night incident resolution, you can count on Sethric Media for support. With dedicated technical engineers available on-site or remotely—plus a whole world of tools and information online—you can keep your network running smoothly, so you can focus on running your business.